For your iPhone or for devices with iOS operating system:

In your iPhone’s “Settings”, scroll down to the bottom until you reach “PostFinance App”. Click on this app. Next, select the relevant language (DE, FR, IT, EN) under “Change language”.

For Android smartphones (from Android 13):

Go to “Settings” > “Apps” on your smartphone. Look for and select “PostFinance App” in the search function. Select the language you want (DE, FR, IT, EN) under “Preferred language”.

Up to version 13, the device language will be used by default on Android smartphones. If your smartphone is not set to DE, FR or IT, English will be used as the default language. You can find more information here: The link will open in a new window support.google.com

You can only change the language on such smartphones if you change the system language for the whole smartphone.

Download account documents that date back up to ten years via “More” > “Documents”. You can save or share the documents on your smartphone.

The status enables you to identify whether you have already read the documents. If the document has a blue cross, it has been “read”. Otherwise, it is “unread”. By clicking on the magnifying glass icon, you can also filter by unread documents only or search for specific documents.

You can find eBill under the “Payments” menu item. There you will see outstanding bills and be able to switch directly to the eBill portal.

You can find more information about eBill in the FAQs in the eBill portal

Log in to the PostFinance App. Select the account to be debited > press the yellow “Payments” button > you will then see the following options: Payment, Scan + Pay, Select file and Transfer > Select “Payment” > Enter a payment > Switch from individual order to standing order under “Execution”.

Click on the required account. You will see your pending orders in the first section.

Open the app. You can find the “Pay in online shop” function at the bottom of the app homepage before you log in. Scan the QR code and then approve the amount by logging in.

Alternatively, you can enter your details in the online shop. You will receive a push notification to approve your purchase.

If your 3-D Secure function is still not activated, you can do this in the settings by selecting “Account” or “Credit card” > “Details” > “Card settings”.

Find more information at 3-D Secure

In the PostFinance App, select the item “Offers”. Under “Open products”, you will find the “Accounts” tile. In order to open a product, select “Open now” for the relevant account.

In order to move a tile, press and hold it for approximately three seconds. You can then move it to a new position.

You can update the app in the App Store or Play Store on your smartphone. To do so, open your app store and search for the PostFinance App.

If your app is not up to date, you will see the “Update” button. You can start the update process by tapping on this button. 

If you have several users registered under your e-finance number, select the relevant account on the app’s home screen and then log in. You can also make it easier to enter your user ID and e-finance number by setting your own username.

There are two possible reasons for this:

• You have a German mobile phone, for example, or you live abroad. That’s why you can’t find the app in the store. Follow the instructions below.
  For the Apple App Store: The link will open in a new window support.apple.com
  For the Google Play Store: The link will open in a new window support.google.com
• Your smartphone does not meet the system requirements. If this is the case, you cannot install the app on your smartphone.

The PostFinance App also works abroad provided that roaming is enabled by the contract from the mobile provider. Internet and SMS charges depend on the foreign provider.
A sufficiently good network connection to send and receive SMS and an Internet connection (at least 3G) are required to use the app.

The PostFinance App is only available in the Swiss App Store and Google Play Store. An e-finance subscriber number and the e-finance password, a Swiss SIM card and an iPhone or Android smartphone with a supported operating system are required to use the PostFinance App.

No. There is no APK file available to download directly for the PostFinance App. These are not distributed for security reasons. Downloading the PostFinance App via a third-party provider is also not permitted.