Transactions

Whether you have a complaint about a transaction, want to submit an enquiry or are seeking answers to frequently asked questions about our Checkout solutions and transactions – we provide you with the right forms and information.

Complain about transaction

Do you dispute a debit made to your credit card, PostFinance Card or PostFinance Pay? You can find the complaints form you need here.
Submit and download enquiries

Here you can submit an enquiry for payments which did not reach the recipient or were incomplete.
Q&A about Checkout Flex and Checkout All-in-One

Find answers to questions about upgrades, transactions, plug-ins and more.
Q&A about EFT/POS

Find answers to questions about in-store payments.