Improper entries after card loss or theft
Has your card been lost or stolen?
Complain about transaction
Please check your debits and monthly statement regularly and report any unauthorized or unjustified transactions to us within 30 days of the invoice date. If you would like to lodge a complaint about one or more debits from your credit card, prepaid card, PostFinance Card or PostFinance Pay, please fill in the relevant form and return it to the postal address provided.
Improper entries without card loss or theft
Still in possession of your card but don’t recognize the disputed entry or amount at all?
Unjustified debits
You made the transaction but don’t agree with the debit?
Improper PostFinance Pay debits
Was the improper PostFinance Pay transaction not executed or approved by you?