PostFinance Checkout contact and support

Are you already familiar with our frequently asked questions? You may find an answer to your question in our FAQ on Checkout.

Information on availability

For up-to-date information on maintenance work or disruptions to our checkout platform, please visit our status page. Check this page before you contact us. You can also The link will open in a new window subscribe to the current disruption messages by e-mail.

We’re here for you around the clock

Our personal technical support is available to our Checkout customers around the clock on 0848 382 423 (max. CHF 0.08/min. in Switzerland).

• Telephone: around the clock
• E-mail: response within two working days  After receipt of order, available during our opening hours on Monday to Friday, from 8 a.m. to 5 p.m.
• Messages in e-finance: response within two working days  After receipt of order, available during our opening hours on Monday to Friday, from 8 a.m. to 5 p.m.