Web 2.0: social networks and centralized data management
Web 2.0 heralded the era of “user-generated content”. The emergence of social networks, Wikipedia and blogs in the early 2000s fundamentally transformed the previous, one-dimensional Internet. Not only were private users able to read and receive information, they could also share, comment and publish content themselves. The launch of the first iPhone made all of this possible on mobile devices too, and sophisticated search engines enabled users to get the information they wanted.
User experience became increasingly important, because the goal was to make every interaction on the Internet as easy and convenient as possible. Gradually, demand grew for a personalized web experience in which only content relevant to users is displayed. To achieve this, website operators need a lot of data. While data-driven personalization brings many advantages, it also raises critical questions: why is user data collected and evaluated? Where is this data being stored? Who is it being shared with? Is the data sufficiently protected?
Anyone using online services that require personal data has to rely on providers to handle their data properly, as direct oversight is not usually possible. Data is stored centrally, and there is a lack of transparency.
Large technology companies and social media platforms in particular have been criticized repeatedly for a lack of transparency in their handling of user data. For people who also use social media platforms for commercial purposes, there is another important point: a few platforms have achieved a dominant position through their reach. Not only can you set your own conditions for using your platform, but you can also adapt them quickly. This means that not only do operators usually own everything that is uploaded to the relevant platform, they also have control over who can access it and under what conditions. Users are in a dependent relationship.