Acquiring eBill recipients

More efficient use of eBill with successful measures

eBill enables you to send your invoices directly to your customers’ e-banking or mobile banking, where they can view and pay them conveniently. And everyone benefits. Motivate your customers to receive their invoices as eBills now. We’ll show you how it’s done.

Over 3 million Swiss invoice recipients already use eBill. The number of invoice issuers and recipients using eBill is rising steadily. The more customers who receive their invoices via eBill, the better.

How you and your customers benefit

    • You reduce the effort involved in invoicing
    • You benefit from a higher delivery rate and faster incoming payments
    • Your customers enjoy convenient and secure invoice checking and payment with just a few clicks
    • Your customers have control and an overview of their payments at all times

Three measures to acquire new eBill recipients

It’s up to you to persuade your customers to use eBill invoices, optimizing the efficiency of your invoicing. Take advantage of targeted marketing measures and process optimizations to enjoy the benefits of eBill.

Find out which of your customers prefer to receive their invoices by eBill. Use the Look-up function to find customers who have activated the “Add invoice issuers automatically” option, allowing invoice issuers to send eBill invoices directly to their e-banking. Over 1 million eBill users have already activated the “Add invoice issuers automatically” option.

Here’s how it works:

As an invoice issuer, you generally have two ways of checking which of your customers wish to receive invoices via eBill:

Look-up function via web service
You implement the Look-up query in your PostFinance web service. This enables an automated query that is always up to date.
Look-up function via eInvoicing portal
You log in to the eInvoicing portal and query individual e-mail addresses manually. It’s not possible to upload multiple e-mail addresses at the same time.

Do you have any questions?

Talk to your customer advisor or contact us on +41 58 448 14 24 and we will help you find the right implementation for you and your business.

Use your current communication channels, e.g. the invoices or newsletters you send, to persuade your customers to start using eBill.

You can also use website banners, SMS, push messages or social media to reach as wide a customer base as possible.

Of course, you can also be creative with a competition or a cashback campaign.

Marketing material on integrating and promoting eBill

To dissuade your customers from exiting their eBill registration early, the registration form should be made as straightforward as possible.We recommend that you avoid collecting any additional data or customer identification details on the eBill registration form.

At the same time, you can encourage the use of eBill by offering your customers a seamless experience and integrating eBill directly into your sales processes, such as in your own customer portal or in your online shop’s checkout process. This saves your customers from being redirected to an external eBill login page and reduces potential bounce rates.

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Not sending your invoices via eBill yet? Get more information about eBill now.

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