In e-finance
Log in and do it yourself in e-finance.
Block or unblock your card and order a replacement card
Your card has been stolen or is defective? You can block and unblock your card yourself free of charge in e-finance. You also have the option of ordering a new card. The new card you order will be sent to your home within a few days.
In the app
You can also block your card and order a replacement yourself in the app. You can find these functions under > More > My cards.
Telephone
Of course, we are also available by telephone.
| Card | From Switzerland | From abroad |
|---|---|---|
| Card PostFinance Card |
From Switzerland | From abroad |
| Card PostFinance credit cards and prepaid cards |
From Switzerland | From abroad |
| Card Travel card |
From Switzerland | From abroad |
If you have requested the blocking of your PostFinance Card by telephone, unblock it by sending a signed letter to:
PostFinance Ltd
Scan center
3002 Bern
Have a replacement card sent abroad
Are you currently abroad and want us to send you the new card internationally? No problem. Call us to arrange this.
Withheld cards
Cards that have been withheld by an ATM either in Switzerland or abroad will be destroyed and cannot be reclaimed. Please block the withheld card immediately and order a replacement card.