PostFinance – login with the app

The easiest way to log in to e-finance with maximum security is to use the PostFinance App, irrespective of which device you want to use – PC, notebook, tablet or smartphone. Set up the login once – or again if you have a new smartphone.

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  • Here’s how the login works

    Once set up, your fingerprint or face scan is all you need to confirm your login with the PostFinance App.

  • One-time setup of the app

    You can set up the login in just a few steps – with an activation QR code on paper or with your mobile phone number and PostFinance Card.

  • Login on different devices

    As soon as the login has been set up in the PostFinance App, you can log in on any computer or other device and confirm the login with the app.

  • Online banking in the app

    The login is also your access to online banking while on the go – directly in the PostFinance App.

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  • Variant 1: with QR code on paper

    You have recently received a letter from PostFinance with an activation QR code or have collected it from a branch.

    You will need: your smartphone, e-finance password and the letter with the valid activation QR code 

    Duration: 2 minutes

    • Open the camera on your smartphone
    • Scan the activation QR code on the letter you have received
    • Install the PostFinance App. If it is already installed, it will open automatically
    • On the welcome page, select the yellow “Continue”, “Login” or “Set up login” button to start the setup process
    • Confirm all authorization requests for biometrics and push notifications
    • Follow all the instructions in the PostFinance App

    Variant 2: with mobile phone number or card reader

    If you have already used the PostFinance App, we will identify you with your stored mobile phone number. Or with a yellow card reader, if available.

    You will need: your smartphone, e-finance number or username, e-finance password and PostFinance Card 

    Duration: 2 minutes

    Download the app from the App Store
    Download the app from Google Play

    • Open the camera on your smartphone
    • Scan the above activation QR code
    • Install the PostFinance App. If it is already installed, it will open automatically
    • On the welcome page, select the yellow “Login” or “Set up login” button to start the setup process
    • Confirm all authorization requests for biometrics and push notifications
    • Follow all the instructions in the PostFinance App

    • Install and open the PostFinance App
    • On the welcome page, select the yellow “Login” or “Set up login” button to start the setup process
    • Confirm all authorization requests for fingerprint / Face ID and push notifications
    • Follow all the instructions in the PostFinance App

    Problems with the setup?

    Missing information for the setup

    What’s missing?
    What’s the best thing to do in such a situation?
    Forgotten your e-finance password
    You can reset your password yourself.
    Forgotten your username and e-finance number
    You will find your e-finance number on the activation letter you received from PostFinance.

    Otherwise, our hotline staff will be happy to help you.
    You don’t have a PostFinance Card or have forgotten your card PIN
    Our hotline staff will be happy to help you.

    Problems with the activation QR code

    The activation QR code on paper can be used only once and is valid for a few days. If you receive an error message during the setup indicating that the code is no longer valid, proceed as follows.

    Which applies to you?
    What’s the best thing to do in such a situation?
    You have already used the PostFinance App with your current mobile phone number
    You can set up the login yourself without a QR code as described in setup option 2 on this page.
    You have a new smartphone with a new mobile phone number
    Order a new activation QR code.
    You are using the PostFinance App for the first time
    Order a new activation QR code.

    Technical problems with the setup

    Check whether you meet all the preconditions. You must meet the following criteria to activate login with your smartphone:

    • Your PostFinance App is up to date
    • You have a code for unlocking your smartphone
    • The biometrics on your smartphone are activated (fingerprint or Face ID)
    • You have an Internet connection during all steps of the login setup

    Have you met all these criteria, but the setup still doesn’t work? Reset the PostFinance App.

    1. Delete the PostFinance App from your smartphone
    2. Restart your smartphone
      Reinstall the PostFinance App
    3. Set up the login again as described at the top of this page

  • If you want to use the PostFinance App on a new smartphone, you must set up the login on the new device once again. Problems can sometimes arise with the mobile phone number or when moving the app to the new device.

    Do you have a new mobile phone number?

    Your old number is still stored. Please contact our hotline staff to set up the login on the new device.

    Same mobile phone number, but the setup doesn’t work?

    You must install the PostFinance App on the your device directly from the App Store or Google Play Store. Recovering from an iCloud backup (iOS) or SmartSwitch (Android) causes problems.

    Here’s how to rectify the problem:

    • Delete the PostFinance App from your smartphone
    • Restart your smartphone
    • Set up your login again as described at the top of this page

  • Is your login locked or blocked?

    Our hotline staff would be happy to help you.

    Are you missing information for the login?

    What’s missing?
    What’s the best thing to do in such a situation?
    Forgotten your e-finance password
    You can reset your password yourself.
    Forgotten your username and e-finance number
    Our hotline staff will be happy to help you.

    Does login with fingerprint, Touch ID or Face ID still not work?

    Check if you meet the following preconditions:

    • Your PostFinance App is up to date
    • You have a code for unlocking your smartphone
    • The biometrics on your smartphone are activated (fingerprint or Face ID)
    • You have an Internet connection during all steps of the login setup

    Do you meet all these preconditions, but the problem is persisting?

    Reset the app.

    • Delete the PostFinance App from your smartphone
    • Restart your smartphone
    • Set up your login again as described at the top of this page

    • Step 1: Activate the lock code and biometrics on your smartphone
      You can find these options in your device’s system settings.

      • iPhone: Settings > “Touch ID & Code” or “Face ID & Code”
      • Android: The name of the settings varies depending on the device manufacturer and operating system version. The settings are usually called “Security”, “Device security”, “Biometrics”, “Fingerprint”, “Face unlock” or similar.

      Step 2: Set up login in the PostFinance App

      You can find the instructions at the top of this page.

    • Do you know your current password and want to change it?

      1. Log in to the PostFinance App
      2. Go to the “More”section
      3. Select “Login and security”
      4. At the bottom, you will find the link “More settings for login and security”
      5. On the settings page, you will find “Password”. Select the “Edit” button

      Have you forgotten your password?

      1. Open the app
      2. On the app homepage, select the following: “Help and other login settings” > “Reset password”
      3. Then follow the instructions in the PostFinance App.

      Tip: Do you use a biometric login (fingerprint / Face ID)? If so, you can deactivate the password query function on the app’s login page by selecting “Do not request password again”. This will allow you to log in even faster in future.

    • In order to use the app on your new smartphone, you must set up the login in the app again. You will find the instructions on how to do so on this page.

      If you encounter any problems, please refer to the section “Problems after changing your smartphone” – also on this page.

Download the PostFinance App

Scan the QR code with your smartphone’s camera app.

Download the PostFinance App

Download the app from the App Store
Download the app from Google Play

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